Analyst-Voice

About the role

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

What you'll do

• Provide process and product guidance to Associates; resolve complex cases and operational escalations; support floor queries and real-time issue resolution

What you need

• Escalation handling
• SOP writing
• Customer service
• Communication
• Any graduate