App support Specialist - Cardiology/Radiology

NTT DATA Services·Noida

Pay not statedJunior levelFull-time

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About the role

We are seeking an experienced Cardiology Application Support Analyst / SME to provide production support, maintenance, monitoring, and operational support for Cardiology applications. The role will support a portfolio of cardiac service applications including Lumedx, CCW, Syngo, Muse, Paceart, and Epic-adjacent solutions, ensuring system availability, timely incident resolution, and adherence to service level agreements (SLAs).

What you'll do

Provide Level 2 production support for Cardiology applications
Monitor interface logs, error logs, and daily system health checks to ensure application availability
Troubleshoot and resolve application, interface, and server-related issues
Support incident, problem, and change management processes in accordance with SLAs
Perform routine server maintenance, updates, patches, and application upgrades