Application Development & Support Senior Analyst

About the role

The role owns intake demand management and capacity planning—ensuring requests are transparently prioritized, sized, and allocated against available capacity in a predictable cadence. In parallel, the Analyst drives process standardization, quality assurance, and continuous improvement, embedding repeatable practices and quality checkpoints across the full delivery lifecycle.

What you'll do

• Own and manage the intake process for new requests (enhancements, fixes, test, reporting needs) across the four Tech Factory pods
• Define and maintain intake criteria, templates, and qualification checkpoints to ensure completeness and readiness of incoming demand
• Oversee and ensure that requests are triaged and routed to the appropriate pillar/team based on scope, complexity, and priority
• Maintain a consolidated demand backlog, ensuring visibility and traceability from intake to delivery
• Capacity Planning & Resource Allocation

What you need

• 3–5 yrs of experience
• ERP
• Test automation
• Any graduate

Good to have

• ServiceNow
• Agile
• Six Sigma
• Power BI
• ITIL
• Lean