Application Production Support Consultant (Rotational Shifts)

About the role

As a Service Delivery Consultant, you will be part of a global service delivery environment responsible for supporting business-critical applications and ensuring smooth day-to-day production operations. You will play an important role in monitoring services, responding to alerts and client requests, troubleshooting production issues, and working with internal teams to restore and improve services.

What you'll do

• Be part of a global service delivery environment responsible for supporting business-critical applications and ensuring smooth day-to-day production operations
• Play an important role in monitoring services, responding to alerts and client requests, troubleshooting production issues
• Monitor production applications, emails, system alerts, service requests and support tickets, ensuring timely investigation and follow-up
• Troubleshoot and resolve application and production support issues, escalating to relevant technical or functional teams when required
• Use PL/SQL for troubleshooting, data analysis and investigation of application-related issues

What you need

• ITIL
• Troubleshooting
• SQL
• PowerShell
• Customer success
• Root cause analysis
• Any graduate

Good to have

• Capital markets