Application Specialist

RWS·Mumbai

Pay not stated3–6 yrsFull-timeHybrid

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About the role

We constantly challenge and optimise our processes through AI and modern tooling. All our actions contribute to building long‑term trust. This is a hands-on position that requires an excellent communicator with a solid ability to work as a team. The candidate will be applying deep technical knowledge to supply technical support, design and implement solution to a wide variety or internal and external technology users.

What you'll do

Provide first and second-level support for localization applications, CAT tools, and Translation Management Systems (TMS)
Diagnose, troubleshoot, and resolve application, workflow, and file-processing issues
Manage and prioritize support requests through ticketing systems while meeting SLAs
Collaborate with stakeholders to resolve localization-related issues
Support CAT tools including Trados Studio, Passolo, Phrase, MemoQ, Wordfast Pro, XTM Cloud, Wordbee and Align Assist