Application Support Analyst II

About the role

The Application Support Analyst acts as an individual contributor within support, driving service excellence within the support organization through hands-on ticket work, demonstrating quality, ownership, and resolution pace. They handle day-to-day items submitted through the support portal, internal technical tasks and investigation, as well as client-facing communication as regards support items.

What you'll do

• Act as an individual contributor by maintaining active ticket ownership and demonstrating strong closure habits and quality expectations
• Investigate and troubleshoot application issues, working to identify root causes and implement resolutions
• Support day-to-day ticket operations, reduce backlog, and improve service delivery
• Escalate complex issues specialized departments when necessary
• Document incidents, troubleshooting steps, and resolutions for future reference in support knowledge bases

What you need

• 2–5 yrs of experience
• Troubleshooting
• PowerShell
• .NET
• HTML
• JavaScript
• Active Directory
• B.Tech or B.E. or B.Sc or BCA or Class 12

Good to have

• ITIL
• Networking
• Learning and development
• SQL Server
• SQL
• Azure