Application Support Engineer

About the role

In this role, you will be joining our Service Excellence team within Application Operations, Corporate Technology (CT) as a Support Engineer

What you'll do

• Take end-to-end Ownership of Application Support for Production issues resolution
• Raises complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
• Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
• Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs)
• Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time

What you need

• 4–7 yrs of experience
• Salesforce
• REST APIs
• ServiceNow
• Troubleshooting
• Design systems
• JavaScript
• Any graduate

Good to have

• jQuery