Application Support Engineer

About the role

We are seeking a highly responsible and accountable Application Support Engineer to provide after-market support for our AMR (Autonomous Mobile Robot) product line. In this role, you will be the primary point of contact for clients facing issues with deployed AMR solutions, ensuring timely and effective resolution.

What you'll do

• Be the primary point of contact for clients facing issues with deployed AMR solutions, ensuring timely and effective resolution
• Also play a key role in deploying CI/CD updates and maintaining robust automation workflows
• Serve as the first point of contact for clients experiencing issues with AMR systems, including UI, localization, sensor calibration, and integration problems
• Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed
• Manage and troubleshoot deployment pipelines, including telemetry, logging, and update rollouts

What you need

• 3–5 yrs of experience
• Troubleshooting
• Linux
• Python
• C++
• FastAPI
• Warehouse operations
• Any graduate

Good to have

• IoT
• Git
• Docker
• Bash
• CI/CD
• Root cause analysis