Application Support Senior Software Engineer

About the role

Provide hands-on L2/L3 support for multiple applications, absorb knowledge quickly during transition, and contribute to automation, modernization and consolidation work that keeps the portfolio stable with a lean team.

What you'll do

• Participate actively in knowledge transfer, shadow and reverse-shadow; take ownership of assigned applications
• Create and update runbooks, SOPs, architecture diagrams and knowledge articles
• Incident, defect & task management
• Resolve L2/L3 incidents within SLA across several applications
• Analyze, fix and test defects, including regression testing and release coordination

What you need

• ServiceNow
• ITIL
• Troubleshooting
• .NET
• Kubernetes
• SOP writing
• Any graduate

Good to have

• AWS
• SQL
• GCP
• SQL Server
• MongoDB
• Azure