Application Support Specialist

About the role

We are looking for a proactive and customer-oriented Application Support Specialist to join our Digital Solutions team. You will be responsible for ensuring the availability, stability, and performance of our business-critical applications, including CRM, SRM, web applications, integrations, and reporting platforms.

What you'll do

• Provide Level 1 and Level 2 functional and technical support for enterprise business applications
• Manage incidents, service requests, and production issues while respecting SLA commitments
• Troubleshoot application issues and identify root causes
• Reproduce reported defects and coordinate with development teams for permanent fixes
• Monitor application health and proactively identify potential issues

What you need

• 3–5 yrs of experience
• Ticketing tools
• CRM
• SQL
• MS Office
• SQL Server
• REST APIs
• B.Sc or B.Tech or B.E. or BCA

Good to have

• SAP
• ETL
• Power BI
• API testing
• Git
• Azure