Application Support Specialist

About the role

We are seeking an experienced and customer-focused Application Support Specialist to provide post-deployment functional support for our cybersecurity solutions. The ideal candidate will be responsible for ensuring seamless client operations, managing incidents, monitoring application performance, and driving customer satisfaction.

What you'll do

• Client Support & Issue Management
• Serve as the primary point of contact for client support requests and service-related inquiries
• Analyze client-reported issues, perform initial troubleshooting, and provide timely resolutions or workarounds
• Escalate complex technical or system-level issues to Engineering and Development teams as required
• Ensure prompt resolution of incidents while maintaining high levels of customer satisfaction

What you need

• 3–6 yrs of experience
• Troubleshooting
• ServiceNow
• Ticketing tools
• Root cause analysis
• JIRA
• Data privacy
• B.Sc or B.Tech or B.E. or BCA

Good to have

• SQL
• ITIL
• ISO 27001
• Test cases
• SOP writing