Apprentice Customer Care

About the role

As an Apprentice Customer Care representative, you will be an integral part of our back-office team, ensuring a seamless and positive customer experience. Your role will involve handling customer inquiries, providing accurate information, and offering efficient solutions. You will work closely with our experienced team, learning the ins and outs of customer care and contributing to our company's success.

What you'll do

• Be an integral part of our back-office team, ensuring a seamless and positive customer experience
• Work closely with our experienced team, learning the ins and outs of customer care and contributing to our company's success
• Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolutions
• Provide product and service information, offering guidance and recommendations to customers
• Maintain accurate records of customer interactions and feedback for future reference

What you need

• Customer service
• Chat support
• Data entry
• MS Office
• Problem solving
• Diploma

Good to have

• CRM