Apprentice Customer Care

About the role

As an Apprentice Customer Care representative, you will be an integral part of our team, providing exceptional support to our customers. Your role will involve handling inbound customer inquiries, offering solutions, and ensuring a positive and efficient customer experience. You will have the chance to develop your skills in a supportive and professional environment, with opportunities for growth and advancement.

What you'll do

• Resolve customer queries and complaints, ensuring a high level of satisfaction
• Maintain accurate records of customer interactions and update relevant systems
• Collaborate with team members to ensure smooth customer service operations
• Identify and escalate complex issues to the appropriate team leads
• Provide regular feedback to the team on customer trends and preferences

What you need

• 20–30 yrs of experience
• Customer service
• Problem solving
• Diploma