Apprentice, IT Operations

About the role

We are seeking a highly client-focused Apprentice, IT Operations to serve as the first point of contact for colleague support across technology, business applications, and day-to-day operational enablement. You will provide Level 1 support across end-user technology, productivity platforms, and business applications, delivering consistently high-quality, professional, and empathetic support experience.

What you'll do

• Service Desk & Infrastructure teams supporting core platforms, endpoints, and networks
• Application owners and vendors supporting business and productivity applications
• Information Security to ensure secure handling of accounts, devices, and data
• HR and business stakeholders supporting onboarding/offboarding processes and ongoing user needs
• Act as the first point of contact for incidents, requests, and questions across technology and business applications

What you need

• Office 365
• Windows
• Networking
• Ticketing tools
• Troubleshooting
• Any graduate