Apprentice-Network Monitoring Engineer - BangaloreVOIS

About the role

We are seeking a Network Monitoring Engineer to join our Customer Services & Operations team within the Network Monitoring function. This role is ideal for individuals with a foundational understanding of networking technologies who are looking to build their career in a global telecommunications environment.

What you'll do

• Monitor customer networks and network elements within defined service level agreements (SLAs)
• Perform initial fault diagnosis and validate network alarms
• Report service-impacting incidents to customers and internal stakeholders in a timely and accurate manner
• Create and manage trouble tickets for investigation and resolution by specialist teams
• Work closely with technical support teams, incident management teams, service desks, and first-line support functions

What you need

• 1–4 yrs of experience
• Telecom
• Troubleshooting
• Routing and switching
• CCNA
• Learning and development
• B.Tech or B.E. or Diploma