AR Follow-up - RCM (US Healthcare)

About the role

Night (US Hours) Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience. Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod.

What you'll do

• Core (Associate & Sr Associate) Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment
• Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escalate
• Meet daily productivity and quality targets (claims worked, resolution rate, call quality)
• Maintain HIPAA-compliant handling of PHI at all times
• Additional (Sr Associate) Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn

What you need

• 3–4 yrs of experience
• Billing
• MS Office
• Audit
• Accounts receivable
• Any graduate