AR – Team Lead RCM (US Healthcare)

About the role

The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day's output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod's numbers in the weekly review. You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset.

What you'll do

• Run the Pod Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people
• Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end
• Run daily huddles — payer updates, error patterns from QA, and priorities for the shift
• Own the Outcomes Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager
• Handle escalated accounts and complex denials personally when needed

What you need

• 4–5 yrs of experience
• Excel
• Billing
• Audit
• Performance management
• Accounts receivable
• Any graduate