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area collections manager chennai- flows

CRED·Tamil Nadu

Pay not statedMid levelFull-time
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About the role

area collections manager chennai- flows at CRED. Own collection performance for the assigned geography and bucket(s); understand local portfolio characteristics, monitor portfolio movement.

What you'll do

  • Own collection performance for the assigned geography and bucket(s); understand local portfolio characteristics, monitor portfolio movement
  • Lead, coach, and develop a team of 2-5 direct reports; set clear expectations, review productivity and performance, and drive the team towards collection targets
  • Manage 3-6 collection agencies across the assigned geography; ensure adequate capacity, drive productivity and resolution outcomes
  • Own resolution and recovery targets for the assigned portfolio; analyse MIS and key collection metrics, identify performance gaps
  • Ensure adherence to RBI guidelines, company policies, and the code of conduct for collections; proactively identify and address compliance or process gaps

What you need

  • Collections
  • MIS reporting
  • Compliance
  • Any graduate

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