area collections manager, pune (recoveries)

About the role

area collections manager, pune (recoveries) at CRED. Own collection performance for the assigned geography and bucket(s); understand local portfolio characteristics, monitor portfolio movement.

What you'll do

• Own collection performance for the assigned geography and bucket(s); understand local portfolio characteristics, monitor portfolio movement
• Lead, coach, and develop a team of 2-5 direct reports; set clear expectations, review productivity and performance, and drive the team towards collection targets
• Manage 3-6 collection agencies across the assigned geography; ensure adequate capacity, drive productivity and resolution outcomes
• Own resolution and recovery targets for the assigned portfolio; analyse MIS and key collection metrics, identify performance gaps
• Ensure adherence to RBI guidelines, company policies, and the code of conduct for collections; proactively identify and address compliance or process gaps

What you need

• Collections
• MIS reporting
• Compliance
• Any graduate