Area Operations Head

About the role

Regional Operations Head profile to manage a state/Region comprising of group of 18-20 branches. The person will resolve the regional level cluster issues and manage the clusters overall on compliance, SOP adherence and all local escalations. HR, Finance, Customer Service, POS, Persistency, Claims Agent advisors, Agency, Partnership Distribution, Customers

What you'll do

• Review of all Branches under supervision on a monthly basis
• Ensure adherence to all branch SLAs and SOPs
• Ensure 100% Statutory and HR compliance of the branches
• Review and close all Branch audits with no major NC
• Facilities and Branch Administration

What you need

• 9–12 yrs of experience
• SOP writing
• Accounts payable
• Coordination
• POS
• Team management
• HR operations
• MBA

Good to have

• Statutory compliance
• Labour law
• Channel sales