Area Sales Manager

About the role

The Cluster Manager is responsible for managing after-sales service operations within the assigned territory. The role ensures high customer satisfaction by delivering quality service through Authorized Service Centers (ASCs), field service engineers, and service partners while meeting operational, quality, and financial KPIs.

What you'll do

• Manage end-to-end service operations across the assigned territory
• Manage and monitor ASC and field service operations
• Drive service KPIs including TAT, CSAT, Revenue and productivity
• Resolve escalated customer complaints and ensure timely closure
• Ensure spare parts availability and warranty compliance

What you need

• 5–18 yrs of experience
• Sales
• Complaint handling
• Communication
• B.Tech or B.E.

What you get

• ₹15 L–₹45 L a year