Assistant Director - Service Excellence

EY·Gurugram

Pay not stated11–20 yrsFull-time

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About the role

Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.

What you'll do

Lead & mentor continuous improvement projects (GDS & global) as per Lean Six Sigma methodology
Monitor & communicate the efficiency savings accrued from continuous improvement initiatives
Conduct process improvement workshops with Service Delivery to identify & scope improvement initiatives
Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required
Engage with Transitions team on identifying & scoping of process solutions

What you need

11–20 yrs of experience
PowerPoint
Excel
Stakeholder management
Process improvement
Six Sigma
Power BI
CMA or MBA or B.Com or B.Tech or B.E.

Good to have

VBA
DAX
MIS reporting
Machine learning
NLP
Alteryx

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