Assistant Front Office Manager - Fairmont Agra

About the role

Overall in-charge of operations at all areas of Front Office, including Front Desk, Guest Relations, Pullman Connect, Business Centre, Airport Services, Doormen, Concierge and Bell Services and Executive Lounge.

What you'll do

• Assist Front Office Manager in his duties and lead Front Office Department in his absence
• Lead by example on aspects of courtesy, helpfulness and grooming/overall presentation, setting the standard for all team members
• Assist, review and carry out performance appraisals of relevant department associates on time as scheduled (delegated in some areas)
• Develop departmental training activity plans and ensure continuous professional development of all staff members
• Ensure that the entire department maintains compliance with Policies and Procedures as per the guidelines and hotel standards

What you need

• 5–7 yrs of experience
• Front office
• Guest service
• Hospitality
• Complaint handling
• Communication
• Talent management
• BHM or BBA or Diploma

Good to have

• Customer service
• Performance management