Assistant Front Office Manager

About the role

To maintain a high customer service focus by approaching your job with the customers always in mind. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

What you'll do

• Maintain a high customer service focus by approaching your job with the customers always in mind
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals
• Maintain an environment that promotes flair, creativity and consistency in the quality of customer service delivery and presentation
• Ensure that all Front Office related polices and guidelines are followed and implemented
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction

What you need

• Front office
• Customer service
• Learning and development
• Performance management
• Housekeeping
• Reservations
• Any graduate