Assistant Manager

About the role

They will work closely with the team to ensure high-quality customer service, efficient complaint resolution, and effective information dissemination. This role is integral to maintaining and improving our company's reputation and customer satisfaction levels. Supervise and mentor a team of Customer Care Executives, providing guidance and support to ensure excellent customer service.

What you'll do

• Supervise and mentor a team of Customer Care Executives, providing guidance and support to ensure excellent customer service
• Monitor and analyze customer interactions to identify areas for improvement and implement strategies to enhance overall customer satisfaction
• Collaborate with other departments to ensure seamless customer experiences, including effective hand-offs and efficient issue resolution
• Develop and implement processes to streamline customer support operations, focusing on efficiency and quality
• Conduct regular performance reviews and provide constructive feedback to CCEs, fostering a culture of continuous improvement

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Complaint handling
• Problem solving
• BBA