Assistant Manager - Customer Service - Economic Zones - Chennai

About the role

Assistant Manager - Customer Service - Economic Zones - Chennai at DP World. Job Purpose/Objective.

What you'll do

• Ensure smooth CRM Operations covering CHA/ Unit Holders and Direct Clients of ICBP
• Responsible for timely inbound and outbound Operations of every customers handled and ensure zero escalations and also having rapport with customers for Biz continuity…
• Pre-alert follow-ups with customers, To Cross check the pre alert i.e. Commercial invoice, packing list, Bill of lading or AWB details i.e. Description, weight, volume
• Pre-alert documents to be shared to regulatory team / CHA vendors for checklist preparation, verification
• Coordinate with freight forwarders & Liners for timely sharing of pre-alert documents (AWB/BL, Invoice, Packing List, etc.) for timely filing of the customs manifest

What you need

• 5–10 yrs of experience
• Customer service
• CRM
• Safety management
• WMS
• MS Office
• SAP
• MBA

Good to have

• ERP