Assistant Manager- Customer Support

About the role

Assistant Manager- Customer Support at Yubi. Lead a team of customer support representatives, providing guidance, coaching, and training to ensure excellent customer service.

What you'll do

• Lead a team of customer support representatives, providing guidance, coaching, and training to ensure excellent customer service
• Develop and implement customer support strategies to improve customer satisfaction and loyalty
• Analyze customer feedback and metrics to identify areas for improvement and implement changes
• Collaborate with other departments to resolve customer issues and improve overall customer experience
• Manage customer support operations, including scheduling, workflow, and process improvements

What you need

• 3–6 yrs of experience
• Customer service
• Any graduate