Assistant Manager (ETS) - Corporate Ticketing

About the role

We are seeking an experienced Operations Assistant Manager ETS - Corporate Ticketing to lead and oversee end-to-end airline operations, including ticketing, refunds, reissues, cancellations, and schedule changes. The role involves managing large operational teams, driving process excellence, ensuring compliance with airline and industry regulations, and achieving service delivery targets.

What you'll do

• Lead end-to-end air operations, including ticketing, reissues, refunds, cancellations, and schedule changes
• Manage and mentor Team Leaders and Travel Consultants to achieve productivity, quality, and service targets
• Ensure compliance with airline policies, fare rules, ADM guidelines, and company SOPs
• Drive process improvements, automation initiatives, and operational excellence
• Monitor operational KPIs, prepare MIS reports, and implement corrective actions to improve performance

What you need

• 8–12 yrs of experience
• Travel booking
• MIS reporting
• SOP writing
• Any graduate

What you get

• ₹8 L–₹10 L a year