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Assistant Manager

EXL·Gurugram

Pay not stated2–4 yrsFull-time
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About the role

This position forecasts and reports on call volume demand and directs the scheduling of sufficient staff and training for appropriate skills based routing based on historical and anticipated volume across all clients including long-term, medium term, and short term forecasting and scheduling adjustments.

What you'll do

  • Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions
  • Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans

What you need

  • 2–4 yrs of experience
  • Performance management
  • Communication
  • Any graduate

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