Assistant Manager

About the role

Oversee inbound customer interactions across calls, chats, and emails to ensure a seamless customer experience. Ensure customer queries, concerns, and complaints are resolved accurately and within established timelines. Drive customer satisfaction by ensuring consistent, courteous, and professional communication standards.

What you'll do

• Oversee inbound customer interactions across calls, chats, and emails to ensure a seamless customer experience
• Ensure customer queries, concerns, and complaints are resolved accurately and within established timelines
• Drive customer satisfaction by ensuring consistent, courteous, and professional communication standards
• Monitor escalations and provide timely resolution to complex customer issues

What you need

• 6–9 yrs of experience
• Escalation handling
• Employee engagement
• Communication
• Any graduate

Good to have

• Customer service