Assistant Manager

About the role

Liaise with Business Planning & MI team where required for resource planning and optimum utilization; Manage and optimize workflows (pipeline and individual work queues) Participate in regular calls with the client to understand expectations, seek feedback to resolve escalations and improve process performance;

What you'll do

• Manage the Calls ,Chats and Email operations with the desired efficiency and effectiveness
• Ensure relevant processes are followed on the operational floor
• Manage day-to-day planning, thus ensuring that the teams consistently deliver the agreed SLAs
• Liaise with Business Planning & MI team where required for resource planning and optimum utilization
• Manage and optimize workflows (pipeline and individual work queues)

What you need

• 2–5 yrs of experience
• Learning and development
• Performance management
• Recruitment
• Any graduate