Assistant Manager - F.O.

About the role

We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. Every day is different, but you’ll mostly be: Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

What you'll do

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis

What you need

• 3–6 yrs of experience
• Guest service
• Front office
• Reservations
• Any graduate