Assistant Manager Global WFM

About the role

The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner.

What you'll do

• Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business…
• Develop actionable, proactive metrics that drive forecasting capabilities and strategic insights
• Perform statistical analyses and forecasting techniques and glean critical insights and trends
• Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs
• Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the business

What you need

• 5–9 yrs of experience
• Documentation
• Problem solving
• Diploma

Good to have

• Excel
• MS Office
• CRM
• VBA
• PowerPoint