Assistant Manager/Grievance Redressal Executive/Strategy/2025

About the role

Receive, investigate, and resolve customer complaints effectively, maintain accurate records of customer interactions and grievances. Follow up with customers to ensure grievance resolution and customer satisfaction. Resolve or escalate the complaint to respective department to ensure timely redressal.

What you'll do

• Follow up with customers to ensure grievance resolution and customer satisfaction
• Resolve or escalate the complaint to respective department to ensure timely redressal
• Record-keeping and reporting: Maintain accurate and up-to-date records of all client grievances, including the nature of complaints, escalations, and final outcomes
• Maintain regular reports on grievance resolution trend for management review
• Assist in identifying recurring issues and provide recommendations for process improvements

What you need

• Complaint handling
• Any graduate