Assistant Manager - Guest Relation

About the role

Greet guests with warmth and professionalism, ensuring a positive first impression Respond promptly to guest queries and concerns, resolving issues in a timely and efficient manner with empathy and active listening Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests

What you'll do

• Greet guests with warmth and professionalism, ensuring a positive first impression
• Respond promptly to guest queries and concerns, resolving issues in a timely and efficient manner with empathy and active listening
• Provide supportive guidance to reception team members to foster a collaborative work environment
• Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests

What you need

• Hospitality
• Guest service
• Front office
• Housekeeping
• BBA