Assistant Manager-Guest Relations

About the role

Executive - Guest Relations is responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and effectively. This role is responsible for handling guest inquiries, providing information, and resolving issues to enhance the overall guest experience. Executive - Guest Relations is responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and effectively.

What you'll do

• Coordinate all arrival and departure activities for VVIPs, VIPs, and CIPs ensuring they have an outstanding travel experience
• Ensure seamless movement and logistics for these guests, including transportation arrangements and security protocols
• Oversee guest movements through the airport, collaborating with internal teams for smooth operations and tracking guest preferences via management systems
• Assist guests by providing directions and answering queries related to services and facilities
• Assist in managing guest-related incidents during crises by providing clear, calm information and directions to guests

What you need

• 1–3 yrs of experience
• Guest service
• Hospitality
• Customer service
• Public relations
• BBA