Assistant Manager Guest Service @ibis Navi Mumbai

About the role

Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay. Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively.

What you'll do

• Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively
• Assist the Director Guest Service to operate a highly proficient and productive guest services of the hotel

What you need

• Guest service
• Front office
• Reservations
• BHM