Assistant Manager Guest Services ( Front Office) @ ibis Mumbai BKC

About the role

Assists in conducting training for all F&B/Front Office employees. Attends to credit problems. Performs any other duties as directed by the Guest Service Manager. Assists Director Guest Services formulating new procedures and directives in order to continue improve the Guest Service Department. Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.

What you'll do

• Attend and directs daily front office operations and as a one of the team
• Provide efficient, friendly and professional service to all guests
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise
• Work together with trust so that colleagues and management meet the goals of the department/Hotel

What you need

• 3–6 yrs of experience
• Front office
• Guest service
• F&B service
• Reservations
• BHM