Assistant Manager_Information Technology

About the role

Provide L3-level technical support for complex OA infrastructure and enterprise IT issues. Act as the technical escalation point for L1/L2 OA engineers. Troubleshoot complex issues related to Windows, Active Directory, Group Policy, DNS, DHCP, Intune, Microsoft 365 and endpoint management. Design, implement, and maintain enterprise endpoint management solutions.

What you'll do

• Provide L3-level technical support for complex OA infrastructure and enterprise IT issues
• Act as the technical escalation point for L1/L2 OA engineers
• Troubleshoot complex issues related to Windows, Active Directory, Group Policy, DNS, DHCP, Intune, Microsoft 365 and endpoint management
• Design, implement, and maintain enterprise endpoint management solutions
• Provide L3 support for Microsoft Intune, device compliance, configuration profiles, application deployment, and security policies

What you need

• 7–10 years in software engineering
• Intune
• Active Directory
• Office 365
• IAM
• EDR
• Root cause analysis
• B.Tech or B.E.

Good to have

• SOP writing