Assistant Manager - Merchant Success Partners (B2B - Marquee clients)

About the role

We are looking for a skilled Assistant Manager to oversee the relationships of the company with its Marquee clients. You will be responsible for obtaining and maintaining long-term relationships with key merchants by comprehending their requirements. The ideal candidate will be apt to build strong relationships with strategic customers.

What you'll do

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Proactively monitor the business performance of key merchants and reach out to relevant internal teams to resolve issues identified
• Monitor and accelerate response speeds, resolution speeds and quality of interactions by various support teams on tickets/issues raised by the merchants
• Pick cases with very high interactions and own it up and solve it
• Intervene and solve big ticket items of merchants faster

What you need

• 4–6 yrs of experience
• Key account management
• Customer success
• Forecasting
• Any graduate