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KEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE o Ensure that the guidelines are followed as per standard procedures o Ability to understand the nature of query from customer for which they called able to provide a solution withing a short timeframe. o Should be well-versed and holds depth knowledge to handle different nature of queries good understanding of navigation multiple ERP o Must have team handling experience in a Voice Process. o Provide coaching, feedback, and…
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