Assistant Manager - Quality Excellence

About the role

Responsible for preparing and maintaining Quality MIS reports and dashboards, tracking key quality metrics, and providing accurate insights to stakeholders. The role involves data validation, trend and root-cause analysis, performance reporting, and supporting quality improvement initiatives. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

What you'll do

• Responsible for preparing and maintaining Quality MIS reports and dashboards, tracking key quality metrics, and providing accurate insights to stakeholders
• Prepare and publish daily, weekly, and monthly Quality MIS reports within agreed reporting timelines
• Track key quality metrics such as Quality Score, Audit Coverage, Error/Defect Rate, Critical Errors, Compliance, Calibration scores, and improvement trends
• Develop management summaries highlighting key movements, exceptions, risks, and improvement opportunities
• Maintain historical data to enable month-on-month and period-based performance comparisons

What you need

• Dashboarding
• Excel
• Data analysis
• Stakeholder management
• Reporting
• Power BI
• Any graduate

Good to have

• Data visualisation
• MIS reporting
• Power Query
• Data modelling
• DAX
• Root cause analysis