Assistant Manager - RCM Business Excellence

About the role

Revenue Cycle Management | Governance & Performance | Gurugram DEPARTMENT President & COO ⚠ This is not a delivery role. You will not run RCM accounts, manage billing teams, or handle client escalations. You will own the independent measurement layer that tells leadership whether delivery is doing what it committed to do.

What you'll do

• Not run RCM accounts, manage billing teams, or handle client escalations
• Own the independent measurement layer that tells leadership whether delivery is doing what it committed to do
• Sit alongside delivery, not inside it: your mandate is to define what good process looks like for every RCM account, measure whether it actually happens
• Process SLA Conformance Define the committed process standard per RCM account: charge lag, posting turnaround, AR touch cadence, denial resolution timelines
• Track actual performance against committed standards at a granular level. Strategic accounts reviewed weekly, the rest monthly

What you need

• 6–8 yrs of experience
• SQL
• Excel
• MIS reporting
• Power BI
• SOP writing
• Any graduate

Good to have

• Six Sigma