Assistant Manager | Salesforce Functional | Hyderabad | Engineering as a Service/ Operate

About the role

9-11 years of Salesforce Development Experience with at least 3 years as Technical lead

What you'll do

• Deliver solution design for Service and Field Service features for D2C and B2B business using Service cloud and Field Service Lightning
• Lead architecture and build of routing engines, SLA/entitlement logic, dispatcher console customizations, and technician workflows
• Architect enterprise integrations with CTI, scheduling engines, ERP/Inventory, IoT, and mobile workforce systems
• Define standards for Apex design patterns, async strategy, LWC architecture, and resilient API governance
• Resolve critical incidents involving routing failures, CTI outages, scheduling degradation, or assignment breakdowns

What you need

• 9–11 yrs of experience
• Salesforce
• JavaScript
• Microservices
• ERP
• CI/CD
• Prompt engineering
• B.Sc or B.Tech or B.E. or BCA

Good to have

• SAP
• Accounts receivable
• IoT
• Jenkins
• Tableau
• Redshift