Assistant Officer, Specialist, Contact Centre, Consumer Banking, Technology and Operations

About the role

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

What you'll do

• Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat
• Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution
• Maintain accurate and detailed records of client interactions and transactions

What you need

• Customer service
• Communication
• Any graduate