Assoc Engineer Quality

About the role

Responsible for providing basic quality support to the Division including complaint investigation, resolution, and reporting.

What you'll do

• Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time
• Issue replacements, credits, or RGA’s as required for complaint resolution. Notify sales reps/customers regarding the results of the investigation
• Run monthly or quarterly complaint trend reports per SOP
• Coordinate stock checks and rework of product as required in response to complaints
• Identify appropriate actions required to prevent further complaints. Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective…

What you need

• PowerPoint
• Complaint handling
• SOP writing
• B.Tech or B.E.