Associate Application Support Engineer

About the role

Working with CloudifyOps is a rewarding experience.

What you'll do

• Application Support & Incident Management
• Serve as the first point of contact (L1) for application incidents raised via ticketing systems
• Triage, categorise, and prioritise incoming support requests based on defined SLA guidelines
• Resolve known issues using standard operating procedures (SOPs) and knowledge base articles
• Escalate unresolved or complex incidents to L2/L3 teams with well-documented observations and initial analysis

What you need

• Open to freshers
• ITIL
• AWS
• Datadog
• Troubleshooting
• Linux
• Windows
• MCA or B.Tech or B.E. or B.Sc or BCA

Good to have

• Ticketing tools
• ServiceNow
• Python
• JIRA
• Freshdesk
• SOP writing