Associate Application Support Engineer - Swing Shift

About the role

The role also involves documenting observations, supporting routine operational tasks, and ensuring proper communication with users.

What you'll do

• Application Monitoring & Incident Support
• Monitor application alerts and system health using provided tools under guidance
• Log and update incidents and service requests in the ticketing system
• Perform initial triage by collecting basic information (screenshots, logs, error messages)
• Escalate issues to senior team members when required

What you need

• 0–2 yrs of experience
• Linux
• Windows
• ITIL
• SQL
• Oracle Database
• AWS
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Machine learning
• GCP
• Azure
• Ticketing tools
• SOP writing
• Vulnerability assessment