Associate Architect (Techno functional) - Client Success - Manufacturing

o9 Solutions Management·Bengaluru

Pay not stated5–9 yrsFull-time

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About the role

Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows. Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform level upgrade/patch/hot fix.

What you'll do

Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows
Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform…
Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems
Create and execute workflow and data analytics test-cases. Work on bugs/issues and track progress at resolving issues using support tool
Support Super User and End User training, for a global user base