Associate - Branch Operations - CFAB - Hyderabad - Auto Plaza - J-Grades

About the role

To manage all operations activities at the branch and ensure customer satifiaction by resolving all customer queries thus supporting the Retail Loan Product process Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors

What you'll do

• Manage all operations activities at the branch and ensure customer satifiaction by resolving all customer queries thus supporting the Retail Loan Product process
• Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
• Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors
• Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required
• Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps

What you need

• Audit
• Compliance
• Any graduate